|Important Terms & Conditions:
Please note that there is a 24 hour cancellation
window on your order.
LundiaUSA products are all made-to-order at our
factory. Orders can only be cancelled if written notice is
received within 24 hours of your order. Orders entered during
the week, will usually start production on the next business
day. Orders entered over the weekend or a holiday will usually
start production on the next business day. If you have any
doubts or concerns, please call us to assist you in reviewing
your order before it is placed. Cancellation cannot and will not
be accepted after the 24 hour window as manufacturing of your
specific order will have begun.
All of our products are made to order. Nothing is
stocked as we have thousands of size and finish combinations.
Due to this and the custom nature of our products, we do not
offer returns. However, your satisfaction is paramount to us. If
you are unsatisfied in any way with our product, please contact
us immediately so that we can make it right for you
IMPORTANT: We ship via UPS, FEDEX and by Truck. On Truck
shipments, trucking companies ship "Drop Ship", meaning
they will drop it at the front of your address. It's best that
you be there to receive it. We can assist in trying to
coordinate the delivery, but unfortunately we really have no
control over the trucking companies (As much as we would like
to!). Trucking companies will NOT deliver to your garage, your
porch or inside your home. If you MUST have a special delivery,
please call us and we can share what other options you may have.
We accept most major credit
cards, check or bank wire. Checks must clear our bank before
production/shipping. Payments are made at the time of order.
Your Lundia system will be handcrafted in our factory after your
order is placed. For your safety and
our employee’s safety we have COVID-19 policies and procedures
in place. This can and will have an effect on lead times. Please
note the following: We will need approximately 8 to 10 weeks to
manufacture your solid wood closet. We will then need an
additional 5 to 10 business days to carefully package and prep
your order for shipping. This does not include shipping transit times from our facility
in Southern California. Your final invoice with tracking
information will be emailed once your order is shipped.
Your order comes with a lifetime warranty. Please
visit this link for details